A Study to Determine an Efficient and Effective System of Patient Appointments for Kelsey-Seybold Clinic, Houston, Texas

Abstract

This project was designed to determine an efficient and effective system for the Kelsey-Seybold Clinic, Houston, Texas. The following methods of research were employed: (1) the present system was evaluated for efficiency; (2) interviews were conducted with patients, physicians, nurses, and administrative personnel in various clinics; (3) a detailed analysis of high density work load areas of the Internal Medicine was conducted; (4) pertinent data were studied and recorded; and (5) current literature was reviewed. The conclusions demonstrated that the present decentralized appointment system be maintained at Kelsey-Seybold Clinic. The main recommendations were that three additional appointment clerks be hired to accommodate the present and future work load. The appointment system should be re-evaluated for computerization methods when the work load reaches a minimum of 150,000 clinic visits.

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Document Details

Document Type
Technical Report
Publication Date
Aug 17, 1974
Accession Number
AD1201390

Entities

People

  • Byron B. Alexander

Organizations

  • Baylor University

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Administrative Personnel
  • Data Processing
  • Delivery Of Health Care
  • Health
  • Health Care
  • Health Services
  • Hospital Administration
  • Hospitals
  • Medical Personnel
  • Outpatient Clinics
  • Patient Care
  • Personnel Management
  • Physicians
  • Public Health
  • Systems Engineering
  • Training

Fields of Study

  • Medicine

Readers

  • Medical or Health Care Field.
  • Systems Analysis and Design