A Study to Determine Methods of Improving Patient Relations in the Emergency Department at Research Medical Center, Kansas City, Missouri
Abstract
The problem was to determine effective methods for improving patient relations in the emergency department at Research Medical Center in Kansas City, Missouri. The research methods included a research of the literature, personal observation and flow chart analysis of emergency department operations, structured and unstructured personal interviews conduced with key hospital personnel, and the collection of statistical data relating to emergency department operations. The study resulted in the conclusion that several actions could be taken to improve public relations in the emergency department. It was recommended that the triage nurse on the emergency department staff meet incoming patients and make the initial decision as to patient disposition. It was also recommended that specific actions be taken to make waiting time a more acceptable experience for the patient.
Document Details
- Document Type
- Technical Report
- Publication Date
- Aug 14, 1976
- Accession Number
- AD1201640
Entities
People
- Stephen W. Arnt
Organizations
- Baylor University