An Analysis of the Mechanized Central Appointment System at Fitzsimons General Hospital, Denver, Colorado
Abstract
The problem was to determine the most effective method of improving the mechanized central appointment system at Fitzsimons General Hospital, Denver, Colorado. The following methods of research were employed: (1) the author actually worked as an appointment clerk in order to gain a working knowledge of the system; (2) interviews were conducted with patients, physicians, nurses, and other personnel in various clinics throughout the hospital; (3) tests were conducted to determine average time per call, busy signals, and patient waiting time; (4) pertinent data was studied and recorded; (5) a visit was made to Denver General Hospital, Denver, Colorado, where they are revamping their present central appointment system; and (6) current literature was reviewed. The conclusions demonstrated that the appointment system at Fitzsimons General Hospital was inadequate in meeting the demands of its patients, due primarily to outmoded equipment and an insufficient number of appointment clerks. The main recommendations were that an automatic call distribution system (ACD) should be installed, and additional appointment clerks should be hired.
Document Details
- Document Type
- Technical Report
- Publication Date
- Aug 31, 1972
- Accession Number
- AD1205620
Entities
People
- Joseph F. Constable
Organizations
- Baylor University