A Study of the Admitting and Dismissal Activities at Saint Joseph Hospital, Fort Worth, Texas
Abstract
A study was made to determine the best system for accomplishing admitting and dismissal activities within the business office at Saint Joseph Hospital in Fort Worth, Texas. Research methods included a review of the literature, unstructured interviews, quantitative techniques, and personal observations. The present decentralized system and two alternative systems, centralized and modified decentralized, were discussed and the advantages and disadvantages of each were evaluated. The two alternative systems require private rooms for admitting and dismissal interviews. Since the peak admitting and dismissal workloads did not overlap greatly, it was determined that five private admitting-dismissal offices could accommodate both of these activities. It was concluded that the modified decentralized system was best for Saint Joseph Hospital at the time of the study. The implementation of this system could serve as a prelude to a centralized system if the hospital wished to realize the added benefits of centralization. To implement the modified decentralized system, it was recommended that: (1) the business office complex be rearranged to provide five private offices for conducting admitting and dismissal interviews; (2) the position of patient coordinator be established; and (3) two patient coordinators and one admitting clerk be added to the admitting office staff.
Document Details
- Document Type
- Technical Report
- Publication Date
- Aug 31, 1970
- Accession Number
- AD1208320
Entities
People
- Charles E. Delane