Credibility and Communication in Work Units.

Abstract

Previous research has consistently linked notions of interpersonal trust and source credibility to communication behavior. This study used three dimensions of source credibility (safety, expertise, and dynamism) to extend the summative variable 'trust' into components relevant to communication in organizational units. The credibility dimensions were shown to be differentially related to the frequency, accuracy, and openness of communication in work units. Perceptions of the accuracy and openness of information exchange were also related to the number of others contacted and the frequency of interaction.

Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1975
Accession Number
ADA013673

Entities

People

  • Charles A. O'reilly Iii
  • Karlene H. Roberts

Organizations

  • University of California, Berkeley

Tags

DTIC Thesaurus Topics

  • Accuracy
  • Frequency
  • Information Exchange
  • Information Processing
  • Perception

Fields of Study

  • Psychology

Readers

  • Agent-Based Social Robotics and Mobile-Assisted Learning in Virtual Environments.
  • Organizational Process Management (OPM).
  • Regression Analysis.