Cooperative Versus Conflictive Problem Solving in Three Telecommunication Modes.
Abstract
Forty-eight two-person teams communicated through channels simulating various modes of telecommunication: teletypewriter, telephone, and closed-circuit television, and, as a control, face-to-face conversion. Each team was required to solve one of four problems. Two cooperative proplems, a class scheduling and a geographic orientation problem, required the mutual exchange of factual information to reach the unique problem solution. Two conflictive problems, an issue ranking and a budget negotiation problem, were formulated to engender contention between the two team members. Performance was assessed on three classes of dependent measures: time to solution, behavioral measures of activity, and measures of verbal productivity.
Document Details
- Document Type
- Technical Report
- Publication Date
- Aug 01, 1975
- Accession Number
- ADA016020
Entities
People
- Alphonse Chapanis
- Gerald D. Weeks
Organizations
- Johns Hopkins University