Development of the Bass-Klauss Impact Model of Interpersonal Communication.

Abstract

After a review of theory and research on interpersonal communication in large organizations, selected communication models and their connections with organizational theory are discussed. The Bass-Klauss impact model is presented built on empirical factorial analyses of the communication style of a focal manager and his credibility, role clarity, and impact on his colleagues. The six communication style factors are: (1) careful presentation; (2) open, two-way communication; (3) frankness; (4) careful listening, (5) brevity and (6) informality. A 25 item inventory yields six factor scores with reliabilities of .76 or higher. Seven other factored scales generate equally reliable measures of credibility, role clarity and impact.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1977
Accession Number
ADA036502

Entities

People

  • Rudi Klauss

Tags

DTIC Thesaurus Topics

  • Inventory

Readers

  • Computational Linguistics
  • Systems Analysis and Design
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.