Measuring the Impact on Subordinates of Managers' Interpersonal Communication Styles and Credibility.

Abstract

This research investigated the relationship between managers' interpersonal communication behavior and subordinate satisfaction with supervision, job satisfaction and performance. A two-stage communication model was proposed and tested in which six interpersonal communication dimensions (careful presentation of ideas; open, two-way communication; frankness; careful listening; brevity; informality) serving as independent variables were seen to impact four intervening variables; subordinate role clarity, and three measures of manager source credibility (trustworthiness, informativeness, and dynamism). These intervening variables in turn were seen to influence the following dependent variables: subordinates' satisfaction with supervision; job satisfaction and work unit effectiveness.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 1977
Accession Number
ADA038973

Entities

People

  • Rudi Klauss

Tags

Communities of Interest

  • Biomedical
  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Correlation Analysis
  • Databases
  • Human Resources
  • Job Satisfaction
  • Management Personnel
  • Military Research
  • New York
  • Psychology
  • Public Administration
  • Regression Analysis
  • Resource Management
  • Social Psychology
  • Statistics
  • Supervision
  • Surveys
  • Training

Fields of Study

  • Psychology

Readers

  • Computational Linguistics
  • Military Leadership and Professional Education.
  • Theoretical Analysis.