An Analysis of Volunteer Soldiers' Perceptions and Expectations about Satisfaction with Army Life.
Abstract
This study analyzes the congruency between volunteer soldiers' expectations and perceptions of Army life to their overall satisfaction with the Army. Three basic questions were examined: (1) Are first-term volunteer soldiers satisfied or dissatisfied; (2) Can levels of satisfaction be explained by their degree of congruency of expectations; and (3) Are there other factors that explain soldiers' satisfaction levels. Research methods include literature research, evaluation of Schein's psychological contract theory and Herzberg's motivation theory; and field survey techniques using a four part questionnaire to 609 first-term volunteer soldiers located at three stations of choice posts. Group interviews were also conducted with about 120 soldiers. The findings show that expectations prior to enlistment are related to the soldiers' sense of satisfaction with being in the Army, and, in turn, is directly related to their intentions to reenlist. The findings suggest that a management review program be developed to evaluate uniformity of recruiting policy and practices. Additionally, an evaluation survey mechanism is necessary for continuous evaluation of first-term enlistees since entry into the Army.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 13, 1977
- Accession Number
- ADA042455
Entities
People
- Donald E. Gauntner
Organizations
- United States Army War College