A Study of the Impact of Personality Differences on Troubleshooting Performance.
Abstract
This study sought to determine if some maintenance technicians possessed a higher level of native ability for troubleshooting tasks, and, if so, to determine if personality assessment techniques could be used to identify these technicians prior to actual assignment to technical training courses and subsequent career fields. The data used was collected by a previous AFHRL research project which evaluated the performance of electronics maintenance technicians performing troubleshooting tasks using the standard T.O. and two experimental troubleshooting aids (Fully Proceduralized Troubleshooting Aids and Logic Tree Troublshooting Aids). The authors found that: (1) overall, there was little evidence that some technicians possessed a higher level of native ability than others (experience, however, appeared to be an important factor in determining the extent to which differences in native ability is evident); (2) although average performance improved with experience, differences between the average performances of technicians of different experience levels were not significant; and (3) personality attributes were not consistently related to performance.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 01, 1977
- Accession Number
- ADA044259
Entities
People
- Florencio E Hernandez
- John L. Hamm
- Terrell T. Coco
Organizations
- Air Force Institute of Technology