Conflict in Civilian and Air Force Program/Project Organizations: A Comparative Study.
Abstract
This thesis analyzed the conflict environment in Air Force System Program Office (SPO) Organizations. The objective was to compare the conflict intensities faced and the modes of resolution used by Air Force program managers with those experienced by civilian program managers over the program life-cycle. These variables were measured in an Air Force sample of program managers using the same instrument that a civilian research team had used in a study of civilian program managers. The Air Force program manager measurements indicated that, as in civilian programs, the perceptions of the conflict intensities changed over the program life-cycle. However, when compared directly with the civilian findings, the data did not demonstrate similarities in what was changing and in which direction. Further, Air Force respondents perceived lesser overall conflict intensities than civilian managers. Differences in these changes were attributed to organizational and environmental factors. A comparison of the modes of resolution used, however, showed that both groups of managers tended to use similar means to deal with conflict.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1977
- Accession Number
- ADA047230
Entities
People
- Karl J. Eschmann
- Terry S. H. Lee
Organizations
- Air Force Institute of Technology