Realized versus Intended Benefits of Supply Warranties.
Abstract
The purpose of this research effort was to determine if current regulations, policies, and procedures are effective and efficient to fully realize the benefits intended to be gained by inclusion of warranty protection in military hardware. The scope of the research was limited to the use of supply and commercial warranties in the Air Force Logistics Command. Government regulations governing the procurement and administration of warranties were used to formulate a base line for comparison with actual practices observed at San Antonio ALC and Warner Robins ALC. Rationale for any procedural differences noted was determined through interviews with personnel responsible for each functional area. Analysis of the causes for deviations from prescribed procedures revealed that existing regulations do not provide for varying procurement and administrative techniques necessary for dissimilar-type warranties; therefore, the overall conclusion by the researchers was that current regulations, policies, and procedures do not provide for effective and efficient warranty management. Recommended changes to existing regulations are provided as appendices. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1977
- Accession Number
- ADA047660
Entities
People
- Heinz D. Bertram
- Merle R. Williams
Organizations
- Air Force Institute of Technology