Factors Influencing Communication Style, Its Credibility and Impact.
Abstract
The potential impact of distance (organizational, physical, social and personal) and contact possibilities (as constrained by organization, department, and workgroup size) are examined in relation to a communication model linking focal person communication style, credibility and consequences for colleagues. Also considered is the potential impact of such factors on the tendency to use a particular medium of communication (written, face-to-face, group meeting, telephone) and subject of communication (immediate job/task related, other organizational related, or personal/social.) A factor analysis of items pertaining to the potential to interact reveals seven relatively clear factors. When incorporated into a path analytical examination of a communication model, two factors (formal communication - use of written versus face-to-face medium; familiarity due to frequency of contact) emerge as contributing components to the model. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Nov 01, 1977
- Accession Number
- ADA047836
Entities
People
- Bernard M. Bass
- John J. Demarco
- Rudi Klauss