Problems in Measuring Team Effectiveness.
Abstract
Considerable effort has gone into the development of techniques for measuring the job effectiveness of individuals. As a result, procedures are highly developed, documented, and validated. Comparable effort has not been devoted to the development of means of evaluating the performance of teams (i.e., two or more individuals associated in work or activity directed toward a common goal). This paper examines the problems associated with measuring team effectiveness employing the tank crew as the primary medium for discussion. The literature is reviewed and current approaches to measuring team effectiveness in military settings are examined. Topics discussed are: (a) defining effectiveness, (b) distinguishing between true team tasks and tasks which are a simple summation of individual efforts, (c) one-sided vs two-sided engagement simulations in measuring effectiveness, (d) process vs outcome measures, and (e) requirements for and use of available resources. It is concluded that gunnery is the only tank crew function (parts of which might qualify as team tasks) that is currently being assessed, and that these measures are of questionable reliability. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Jan 01, 1978
- Accession Number
- ADA049560
Entities
People
- Albert L. Kubala
Organizations
- Human Resources Research Organization