Computer-Assisted Judging and Feedback of Interpersonal Skills.
Abstract
Training technology in the interpersonal skills area has not kept pace with the training technology that is available in most other skill areas. The deficiencies in interpersonal skills training are especially apparent in 'job oriented' instruction, wherein the student performs operational tasks in simulated or actual job situations. A major obstacle to the application of job oriented instruction to this area is the difficulty in providing appropriate feedback to the student concerning his performance in the interpersonal situation. This report presents an approach for decreasing some of these costs and difficulties. This approach uses a computer to assist in the process of eliciting appropriate feedback from judges and providing this feedback to the student, both in coordination with the videotaped recordings of the student's performance. In this regard, computer programs designed to help a judge rate interpersonal performance along a variety of dimensions were developed and tested. Although these programs also are suitable for providing feedback to the student, formal tests of this aspect of the process were not conducted in the present research. Formal, albeit brief, experimental evaluations of the feedback elicitation and development programs were conducted, however. Several potential benefits of the procedures for interpersonal skills training were demonstrated as a result of both the formal and informal tests of the system.
Document Details
- Document Type
- Technical Report
- Publication Date
- Dec 01, 1978
- Accession Number
- ADA066222
Entities
People
- Arthur S. Blaiwes
- Dennis R. Weller