The Methodology of Diagnosing Group and Intergroup Relations in Organizations.
Abstract
The aim of organizational diagnosis is to produce learning about the system for its members. Diagnosis is a process consisting of three phases: entry, data collection, and feedback. Each phase has its own primary and secondary objectives that a contribute to the work of the other phases. As a result, organizational diagnosis is a self-correcting process that permits the activities of subsequent phases to build upon the accomplishments of earlier periods and to correct limitations that arise from the inevitably incomplete work that must occur with dynamic living systems. The process of organizational diagnosis is shaped by the condition of the system being studied. The effects of underbounded and overbounded organizations influence what will happen to diagnosticians as they attempt to proceed with entry, data collection, and feedback. Respondent system dynamics in part determine the consequences of using certain diagnostic techniques. The effect of the intersection between the diagnostic process and an understanding of system dynamics is to establish a series of contingencies that suggest which techniques in what order are most appropriate to particular system conditions.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 01, 1980
- Accession Number
- ADA087474
Entities
People
- Clayton Alderfer
Organizations
- Yale University