A Simulation Study of Checkout Operations at the Wright-Patterson AFB Commissary

Abstract

Customer waiting time in checkout lines at the Wright-Patterson AFB Commissary has been identified by patrons as their greatest dissatisfier. Currently a new commissary facility is under construction at Wright-Patterson. Management forecasts an approximate 25 percent increase in business; however, queue configuration and operating procedures are anticipated to remain the same. The purpose of this study was to determine if a new queue configuration for the new facility could reduce the average waiting time for customers in the checkout lines. The conclusion of this research was that a single queue configuration would reduce the average waiting times for customers.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1980
Accession Number
ADA087493

Entities

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  • Robert E. Dorough
  • Robert H. Holliway

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  • Air Force Institute of Technology

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