The Effect of the Western Union Weather Data System on the Preflight Briefing Position at the Chicago Flight Service Station.
Abstract
An experiment utilizing a 'before/after' research design was conducted to determine the effect of the Western Union Weather Data System (WDS) on the preflight briefing position at the Chicago, Illinois, Flight Service Station (FSS). Specialist activity was recorded by making written annotations on a moving paper chart called a kymograph. The average length of time spent in each activity prior to the installation of automated equipment was compared to the time spent in the same activity after automation. In addition, a questionnaire survey and personal interviews with specialists were conducted in the 'after' period. The data obtained from the specialist opinion survey indicate that the WDS improved the quality of flight information service to the user pilot and improved job satisfaction for the specialist. The objective data was congruent with and in the same direction as the data that was obtained from the specialist opinion survey. However, the specialists perceived a greater reduction in workload than was measured in the before and after comparsion of preflight briefing times. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Jul 01, 1980
- Accession Number
- ADA088415
Entities
People
- Ephraim Shochet
- James D. Talotta
- Robert P. Holladay
Organizations
- Federal Aviation Administration