Quality Circles: Determination of Significant Factors for Success an a General Model for Implementing a Quality Circle Process.
Abstract
Quality Circles are an organizational development process which deals with deficiencies and problems that plague modern organizations by combining behavioral science concepts with statistical quality control techniques at all levels of the organization. America faces internal obstacles to the widespread application of the more advanced concepts of worker participation in management of the workplace. American managerial philosophy generally considers worker participation of little value at any level in the organization. This research introduces the Quality Circles concept, determines the most significant basic factors inherent within a successful Quality Circles process, and presents a general model for implementing a Quality Circles process. Quality Circles are based on a people-building philosophy which breeds trust, respect, and satisfaction between management and workers. Quality Circles can be applied to any organization, especially the overmanaged public sector. To succeed, management must not be defeated by its own assumptions. We tend to be blind to our own assumptions when we are locked inside them; the Quality Circle concept combats this tendency. Man is limited not so much by his tools, as by his vision. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 01, 1981
- Accession Number
- ADA103784
Entities
People
- Robert E. Stevens
- Robert L. Moore
Organizations
- Air Force Institute of Technology