Columbus, Ohio, Voice Response System Demonstration and Evaluation.

Abstract

The Voice Response System (VRS) was subjected to a 4-month demonstration in the Columbus, Ohio, Flight Service Station (FSS) preflight area. The purpose of the experiment was to test and evaluate the VRS system, user acceptance, and the effects on the specialists/facility workload, and to determine the general impact of VRS on the Columbus (CMH) FSS preflight area. In addition, the test permitted collection of technical performance data which could serve as the framework for an integrated national system for the mass dissemination of weather information. It is concluded that the VRS caused a shift in user demand/preference, reduced FSS briefer workload, reduced demand for basic pilots automatic telephone weather answering service (PATWAS), and was determined to be acceptable to the general aviation user. (Author)

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1981
Accession Number
ADA104750

Entities

People

  • John C. Henline

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  • Federal Aviation Administration

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  • Biomedical
  • C4I
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  • Automation
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  • West Virginia

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