An Organizational Effectiveness Officer Tackles a Management Job: A follow-Up OE Case Study
Abstract
This report follows an earlier report documenting an OE effort conducted at a Personnel and Pay Services Division (PPSD) between July, 1978 and February 1979. It describes events related to the OE effort which occurred at PPSD between February, 1979 and may, 1980. It presents information pertaining to the effects of the OE program on the division's effectiveness and on employee attitudes, and documents long-term developments concerning the implementation of various OE methods including transition and action planning workshops, leadership training, use of problem-solving groups and organizational change principles. The success of this program was judged by independent ratings by the division chief/OESO and by his immediate supervisor, supported by limited statistical data. The implementation of the OE program led to perceived improvement in performance, morale and unit image and was judged successful in the following specific areas: overall improvement of morale within the division, improvement in overall ratings, a decrease in error rates and improvement in transaction timeliness. In addition to implementation of OE methods, the success of program was attributed to the personality of the division chief/OESO in change of the program during this period, and to his commitment to the OE program.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 01, 1981
- Accession Number
- ADA127530
Entities
People
- Kenneth R. Brousseau