The Quality Circles Organizational Intervention: An Attitudinal Outcome Study

Abstract

Quality Circles programs are currently receiving a great deal of managerial attention both within civilian institutions and the DOD despite the virtual absence of empirical studies concerning the effects of this organizational intervention. This thesis assessed the impact of participation in a QC program at two military facilities with regard to five work-related attitudes; decision-making effectiveness, participative decision making, communication climate, job satisfaction and job involvement; and found that such participation resulted in no significant attitude change. One implication of these findings is that the glowing success stories provided by QC consultants must be considered with caution and that the widespread initiation of QCs, particularly within the DOD where organizations are characterized by high rates of personnel turnover, should be tempered with restraint.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1983
Accession Number
ADA134506

Entities

People

  • Arthur E. Roffey
  • Kyu Y. Lyu

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Biomedical
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Air Force
  • Applied Psychology
  • Business Administration
  • Climate Change
  • Data Science
  • Databases
  • Experimental Design
  • Information Science
  • Management Personnel
  • Military Facilities
  • Organizational Structure
  • Personnel Management
  • Psychology
  • Regression Analysis
  • Social Psychology
  • Surveys
  • United States

Readers

  • Instructional Design and Training Evaluation.
  • Mechanical Engineering/Mechanics of Materials.
  • Organizational Process Management (OPM).