The Effects of a Quality Circle Intervention on Four Behavioral Outcomes.

Abstract

Quality Circles are currently receiving significant attention in both civilian industry and the Department of Defense. Their potential benefit as a management tool has rapidly spread throughout this country's managerial echelons as a result of numerous QC success stories. However, a glaring absence of empirical evidence on the QC phenomenon is preventing its acceptance as a proven management tool. This thesis, using a nonequivalent control group design, assessed the effects of a QC intervention on four behavioral outcomes--job satisfaction, work group performance, job effort, and intent to quit/remain. The study's participants represented two separate USAF installations and were all volunteers. A portion of the subjects at each installation received QC training prior to the QC intervention in their respective organizations. The remaining group of subjects comprised the control group. The results indicated QC participation had no significant effect on the outcomes studied; however, numerous recommendations for implementing and evaluating future QC interventions are identified. (Author)

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1983
Accession Number
ADA134961

Entities

People

  • R. J. Vaughn

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Biomedical
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Air Force
  • Applied Psychology
  • Data Analysis
  • Data Mining
  • Data Science
  • Databases
  • Employment
  • Information Science
  • Job Satisfaction
  • Literature Surveys
  • Management Personnel
  • Organizational Structure
  • Personality
  • Personnel Management
  • Psychology
  • Regression Analysis
  • Surveys

Readers

  • Naval Engineering and Maritime Security
  • Organizational Psychology.
  • Systems Analysis and Design