Measuring Air Force Patient Satisfaction: Initial Development of an Attitudinal Instrument.

Abstract

This study concerned the initial development of the Air Force Quality of Medical Care Survey including examining attitudinal items for an underlying factor structure, assessing the reliability of resulting factors, and addressing using a principal components analysis, the reliability by Cronbach's alpha procedure for internal consistency, and the sensitivity/construct validity by testing predicted item/factor relationships. Results showed a factor structure consistent with theoretical expectations and composed of the following: concern for patients, general satisfaction, access to care, availability of care, continuity of care, support area satisfaction (pharmancy, laboratories, x-ray) and appointments. Alpha coefficients for the factors ranged from .75 to .94. Empirical relationships support instrument construct validity. Implications of the results are discussed.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 1984
Accession Number
ADA142803

Entities

People

  • J. M. Hightower
  • L. O. Short

Tags

DTIC Thesaurus Topics

  • Active Duty
  • Air Force
  • Data Science
  • Databases
  • Factor Analysis
  • Health Care
  • Health Services
  • Hospitals
  • Information Science
  • Medical Personnel
  • Military Medicine
  • Native Americans
  • Personnel Management
  • Physicians
  • Standards
  • Surveys
  • United States

Fields of Study

  • Psychology

Readers

  • Medical or Health Care Field.
  • Psychometric Testing or Psychological Assessment.