Media Selection for the Delivery of Good and Bad News: A Laboratory Experiment.

Abstract

This study investigated the extent to which managers choose different media to convey good versus bad news. A sample of undergraduate students role-played a middle manager's position in a large organization. Each was asked to relay several pieces of good and bad news to his or her subordinates. Results indicated that the managers used face-to-face communication to deliver bad news significantly more often than they used either the telephone or a written memo. (Author)

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Document Details

Document Type
Technical Report
Publication Date
May 01, 1984
Accession Number
ADA143610

Entities

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  • R. W. Griffin
  • T. C. Head
  • T. S. Bateman

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  • Texas A&M University

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