Application of the Critical Success Factor Methodology to DoD Organization.
Abstract
This thesis analyzes one of the first applications of the Critical Success Factor (CSF) Method at a DoD organization. The DoD organization that the CSF method was applied to is the Air Force Systems Command's Foreign Technology Division (FTD). The application was accomplished using the CSF method developed by MIT's Sloan School of Management. The CSF method uses a semi-structured interview and open ended questions to determine the critical information needs of the organization's top managers. The CSFs that are determined are those few areas that must be performed satisfactorily in order to accomplish the goals of the manager/organization. The results of the application of the CSF method at FTD suggest that the CSF method can be successfully applied to DoD organizations for determining top level managers information requirements. The results of this investigation indicate that the CSF method is useful enough to be considered prior to the development of any DoD organization's top level management information system.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1984
- Accession Number
- ADA148250
Entities
People
- D. P. Carroll
- J. W. Jensen
Organizations
- Air Force Institute of Technology