Learning to Use an Office System with an On-Line Tutorial.
Abstract
On-line instruction is replacing traditional self-study manuals as the primary method of user self-instruction for office information systems (Seybold, 1981, 1984). The hope is that this method of instruction can be more effective than training via manuals by affording interactive response to learner actions. In this paper, we report an exploratory study in which six professionals learned to use a commercial office information system by means of an on-line tutorial. We found many of the same learner problems discovered earlier in the context of self-study manual training. Our goal is to describe and analyze this learning experience -- particularly the problems -- in enough detail to be useful to designers of on-line tutorials. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Jul 26, 1984
- Accession Number
- ADA150561
Entities
People
- J. M. Carroll
- S. A. Mazur
Organizations
- IBM Thomas J. Watson Research Center