User Feedback Mechanisms for Defense Technical Information Center Services and Products. Phase I,

Abstract

This paper concerns the first phase of a project to design a set of survey instruments to obtain feedback on user satisfaction with DTIC products and services. Relevant formal user studies are summarized and current in-house efforts to obtain user input are outlined. OMB constraints on survey research are reviewed, as are reseach methodologies which appear appropriate to obtain user feedback. A survey instrument for use with demand bibliographies is proposed. Four additional procedures for product/service evaluation are recommended for the next phase of this project.

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Document Details

Document Type
Technical Report
Publication Date
Jan 02, 1983
Accession Number
ADA163660

Entities

People

  • Marcia K. Hanna

Organizations

  • Defense Technical Information Center

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Abstracts
  • Bibliographies
  • Cost Estimates
  • Data Analysis
  • Databases
  • Department Of Defense
  • Engineering
  • Information Processing
  • Information Science
  • Information Systems
  • Information Transfer
  • Management Personnel
  • Perception
  • Personnel Management
  • Questionnaires
  • Statistical Samples
  • Surveys

Readers

  • Database Systems and Applications
  • Defense Acquisition Program Management
  • Technical Research and Report Writing.