User Feedback Mechanisms for Defense Technical Information Center Services and Products. Phase II,
Abstract
This paper reports the results of the second phase of a two-phase project to develop user feedback mechanisms for selected Defense Technical Information Center (DTIC) products/services. Self-administered questionnaires are proposed for seven products/services. In addition a method (in grid format) is presented which DTIC personnel can use to analyze conference minutes so as to identify and categorize user concerns. Used over time these questionnaires and the grid would produce data which could be used to identify agency strengths and weaknesses and to project trends.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 10, 1983
- Accession Number
- ADA163661
Entities
People
- Marcia K. Hanna
Organizations
- Defense Technical Information Center