Developing a Statistical Process Control Program for Navy Supply Operations.
Abstract
This report describes a cooperative effort between the Navy Personnel Research and Development Center and the Naval Supply Center at Oakland (NSCO) to develop a pilot project on quality control of supply operations using statistical process control (SPC). Although SPC is not novel, its application to a military supply center is unusual. An important feature of this research was the use of sociotechnical evaluation procedure to determine variance points where SPC procedures should be applied. The report describes the first three phases of the pilot project: (1) the technical analysis of the supply functions to be controlled, (2) the procedures for data collection analysis, and (3) some applications of SPC methods to supply operations. The results of the project support the practicality of using SPC methods to monitor and control supply operations. The STEP procedure was an effective method to obtain information about processes requiring control and to suggest measures useful for monitoring supply operations. When used in an iterative fashion, STEP was able to identify key variance points to be controlled by SPC methods. Supply Center managers understood SPC methods when applied to supply center data. SPC methods gave imformation to the managers about their activity which they previously did not have. Quality keywords: Statistical quality contrtol; Statistical Process Control (SPC); Sociotechnical analysis; NISTARS.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 1986
- Accession Number
- ADA168277
Entities
People
- Martin J. Molof
- Stephen W. Sorensen
- Steven L. Dockstader