Design Strategies for Job Performance Aids.
Abstract
During the 1950s, document designers recognized that maintenance and repair of mechanical and electrical equipment required a well-designed set of procedural instructions called job performance aids (JPAs). In this chapter from Designing usable tests characteristics of JPAs are described as well as the JPA development in terms of a systems approach. Other discussion covers JPA design strategies and formatting techniques, relevant JPA research efforts, and, finally, the role of specifications and the need for constant customer-developer interaction. To be successful, JPA design strategies have to center on the user and the user's acceptance of the JPA. A well-designed JPA is of little value if the audience does not want to use it.
Document Details
- Document Type
- Technical Report
- Publication Date
- Oct 01, 1986
- Accession Number
- ADA174358
Entities
People
- Robert J. Smillie