Social Security Administration: Stable Leadership and Better Management Needed to Improve Effectiveness.

Abstract

This report discusses management problems at the Social Security Administration that must be addressed to assure the continued delivery of high-quality service to social security recipients. It contains many specific recommendations to the Social Security Commissioner to improve management of the agency, and the Commissioner has begun implementing a number of improvements. But the most important recommendations are to the Congress and the President. Detailed in chapter four of the report, they focus on the need for a fixed term for the Commissioner so the agency can have the leadership stability needed to sustain management improvements. Contents: Executive Summary; Section I- Introduction; Section II - Providing Stronger and More Stable Leadership; Section III - Better Define and Communicate Agency Direction; Section IV - Improving Management Control Over ADP Modernization and Operations; and Section V - Improve and Maintain Work-Force Quality and a Favorable Work Climate.

Document Details

Document Type
Technical Report
Publication Date
Mar 01, 1987
Accession Number
ADA179130

Entities

Organizations

  • United States Government Accountability Office

Tags

DTIC Thesaurus Topics

  • Congress
  • Executives
  • Leadership
  • Management Personnel
  • Personnel Management
  • Political Science
  • Public Administration
  • Retirement (Personnel)
  • Security
  • Social Sciences
  • Social Security

Readers

  • Business Analytics
  • Government and Public Administration Law.
  • Organizational Psychology.