A Study to Determine the Best Model and the Optimal Feasible Method for Reducing No-Show Behavior at a Military Social Work Clinic.

Abstract

The study determined the best model to describe the high Social Work Service no-show rate for new patients and developed alternatives to reduce this no-show rate. The study collected data in three phases to ensure that no major actions changed in procedures of patient no-shows and that alternatives implemented were for a thirty-day trial period. The study concluded that the variable element was a delay in the appointment request to the appointment time. The alternatives of flexible appointments and improved screening by the appointment clerks did decrease the no-show rate. Keywords: Health care; Appointment absenteeism.

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Document Details

Document Type
Technical Report
Publication Date
May 01, 1983
Accession Number
ADA193047

Entities

People

  • Michael J. Smith

Organizations

  • United States Army Research Institute of Environmental Medicine

Tags

DTIC Thesaurus Topics

  • Data Analysis
  • Data Science
  • Delivery Of Health Care
  • Discriminant Analysis
  • Health Care
  • Health Services
  • Hospitals
  • Human Behavior
  • Information Science
  • Literature Surveys
  • Medical Personnel
  • Military Medicine
  • Personnel Management
  • Plastic Explosives
  • Psychology
  • Public Health
  • Workload

Readers

  • Logistics and Supply Chain Management.
  • Military Logistics and Supply Chain Management
  • Organizational Psychology.