Evaluation and Recommendations for Technology Insertion into Technical Order Maintenance
Abstract
As the need for mission-critical software systems increases, Post Deployment Software Support (PDSS) activities will require increased priority in planning. PDSS is the sum of all activities required to ensure that, during the production/deployment phase of a mission-critical computer system's life, the implemented and fielded software/system continues to support its original missions, and subsequent mission modifications and product improvements. PDSS, therefore, includes not only software 'maintenance' but also the activities required for overall system support. This report describes the evaluation process used to select an electronic publishing system for the technical order maintenance pilot study conducted by the PDSS Information Management Project and includes: 1) Evaluation of the essential criteria used to establish requirements; 2) Definition of the requirements for a system that will improve TO maintenance based on current technology; 3) Evaluations of four commercially available systems in terms of their application to TO maintenance; 4) Discussion of the impact of emerging technologies and recommendations for future action; and 5) Recommendation for a commercially available system to be used in the TO maintenance pilot study. The pilot study will measure the effect of applying technology to the TO maintenance process and analyze this application in terms of productivity, quality, user acceptance, and suitability of the technology, methods, and procedures. A future report will include these findings and make additional recommendations for technology application to TO maintenance.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 1988
- Accession Number
- ADA197136
Entities
People
- Greg Hansen
- James Over
Organizations
- Carnegie Mellon University