The Effects of Quality Circles on Employee Attitudes in a Department of Defense Organization

Abstract

Quality circles are a form of participative decision making in which a group of employees identifies and provides solutions to problems in the organization. Imported from Japan in the early 1970s, quality circles are being used in increasing numbers. The Department of Defense has also used quality circles in some of its organizations. Previous studies on quality circles have found that participation in the circles has a positive effect on employee attitudes. This study examined the effects of participation in quality circles on job satisfaction, retention, participation in decision making, and job feedback. The data for this study were derived from two administrations of a quality of work life survey to a Department of Defense organization. The surveys were administered 18 months apart. A sample was derived that consisted of those respondents who had participated in both administrations of the surveys. This sample was then divided into two criterion groups, a comparison group and a QC group. Theses.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1988
Accession Number
ADA201590

Entities

People

  • Lee L. Shaw

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Biomedical
  • Human Systems
  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Air Force
  • Applied Psychology
  • Databases
  • Department Of Defense
  • Employment
  • Job Satisfaction
  • Logistics
  • Military Organizations
  • Military Personnel
  • Psychology
  • Quality Control
  • Rehabilitation
  • Schools
  • Statistical Analysis
  • Students
  • Surveys
  • United States

Readers

  • Organizational Process Management (OPM).
  • Organizational Psychology.