Analysis of Quality Assurance (QA) Effectiveness

Abstract

The lack of meaningful measures of effectiveness for the Quality Assurance (QA) function within the Defense Contract Administrative Services (DCAS) has been a serious deficiency for many years. With the availability of new, automated data from the QA Management Information System, these measures are made possible through the Quality Effectiveness Sensing Technique (QUEST) model which is documented in this report. QUEST evaluates the Government-driven Contract QA Program and the contractor-driven product conformance through a set of indicators using multi-attribute decision-making methods. These techniques combine quantitative statistical analysis with subjective factors provided by QA experts. The model was successfully tested by comparing QUEST measures with supervisors' opinions throughout DCAS organizational elements and is in test at one DCAS region.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jul 01, 1988
Accession Number
ADA202017

Entities

People

  • Paul E. Grover

Organizations

  • Defense Logistics Agency

Tags

Communities of Interest

  • Air Platforms
  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Computer Programs
  • Contractors
  • Contracts
  • Databases
  • Delphi Method
  • Economic Analysis
  • Group Processes (Social Psychology)
  • Information Systems
  • Management Information Systems
  • Measures Of Effectiveness
  • Operations Research
  • Peer Groups
  • Personnel Management
  • Plastic Explosives
  • Standards
  • Statistical Analysis
  • Statistics

Readers

  • Defense Financial Management and Audit.
  • Software Engineering.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.