Evaluating the Effectiveness of Information Centres and Services
Abstract
This lecture series presents the current state-of-the-art of evaluating information centres and services both from a theoretical and practical perspective. Case studies are used to demonstrate successful evaluation projects from different countries and to focus on specific evaluation methods and measures. In addition to providing a thorough basis for determining the most appropriate evaluation methods and measures for a given situation and potential problems that can arise in using them, the presentations include discussions of what to do once the evaluation is done. It proposes various strategies for altering the centres and services so that effectiveness is improved; in so doing, it covers political, organizational and practical aspects of evaluation projects so that evaluation is seen from its broader contextual location. Partial contents: Evaluating the effectiveness of information use; Measures, methods and models employed in evaluating the effectiveness of information centres and services with European example; Evaluating the performance of information centre staff and of information centre operations and services; Evaluating for information centre planning. NATO-furnished.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1988
- Accession Number
- ADA202498
Entities
Organizations
- AGARD