AFLC (Air Force Logistics Command) Needs to Concentrate on Customer Orientation in Quality Assurance Policies

Abstract

The introduction briefly describes the importance of the Air Force Logistics Command's Depot Maintenance program and details the author's road map in discussing the research topic. An analysis of Project Overlook, a 1982 AFLC directed review of the Quality Assurance program follows. Current quality assurance guidance for AFLC is reviewed from command level to the production planning level. A major portion of any quality assurance program, customer feedback, is then discussed. The Quality Deficiency Reporting System is used by AFLC for this purpose. The author then briefly discusses some quality assurance programs from the Army depots, Navy Aviation depots, and the status of quality assurance in civilian industries. A discussion of the statistical process control program as espoused by Dr. W. Edward Deming and some of his management principles that could be used by AFLC follows. Finally, the author provides three recommendations for improving the AFLC Quality Assurance program.

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Document Details

Document Type
Technical Report
Publication Date
May 01, 1988
Accession Number
ADA202731

Entities

People

  • Donald B. Campbell

Organizations

  • Air War College

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Air Force
  • Air Force Facilities
  • Business Administration
  • Closed Loop Systems
  • Control Systems
  • Engineering
  • Financial Management
  • Logistics
  • Management Personnel
  • Organizational Structure
  • Personnel Management
  • Production Planning
  • Productivity
  • Quality Control
  • Reliability
  • Standards
  • War Colleges

Readers

  • Aerospace logistics and air mobility.
  • Organizational Process Management (OPM).
  • Systems Analysis and Design