A Study to Evaluate the Organization and the Operating Procedures of the Patient Assistance Function at Brooke Army Medical Center, Fort Sam Houston, Texas

Abstract

At Brooke Army Medical Center, the Patient Assistance Offices , Public Affairs Office, Health Consumer Committee, and Inspector General's Office are the entities specifically organized for maintaining good consumer relations with patients. The adequacy of care, overall patient satisfaction, and the provision of avenues of access and redress for assistance and complaints are matters of concern. This study evaluates the organization and operating procedures of Brooke's Patient Assistance Offices. It sets forth valid recommendations for the improvement of the facility's consumer relations mission. Keywords: Theses; Hospitals; Administration and management.

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Document Details

Document Type
Technical Report
Publication Date
Aug 01, 1979
Accession Number
ADA202857

Entities

People

  • Irene Begg

Organizations

  • Academy of Health Sciences

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Air Force
  • Bibliographies
  • Delivery Of Health Care
  • Employment
  • Health Care
  • Health Care Facilities
  • Health Services
  • Hospitalizations
  • Hospitals
  • Medical Personnel
  • Organizational Structure
  • Patient Care
  • Personnel Management
  • Pharmacies
  • Therapy

Readers

  • Government and Public Administration Law.
  • Medical or Health Care Field.