Commercial Travel Offices: A Course of Action for the Army
Abstract
Last year the Army launched a major program to competitively establish full-service commercial travel offices at installations worldwide. First, we recommend the Secretary of the Army establish a clear direction for the commercial travel services program by prescribing effective and economical travel for all members of the Army community as its prime objective. The program would then be targeted on responsiveness and economy for the official traveler and convenience, courtesy, and full service for the unofficial traveler. Second, we recommend the Army carry out that direction by appointing a program manager to oversee its commercial travel services program. The manager should be responsible for 1) tracking developments in the travel industry, 2) advising on the preparation of requests for proposals (RFPs) and source selection criteria, 3) chairing Source Selection Evaluation Boards, 4) monitoring contractor performance, and 5) proposing needed changes to Army travel policy. Third, we recommend the Army standardize its RFP requirements, source selection criteria, and evaluation procedures to achieve the uniformity vital to a successful worldwide commercial travel services program. As an aid, we are recommending much of the content for a standardized commercial travel services acquisition package, including contract term, concession fees, staffing, automation and subcontracting.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1988
- Accession Number
- ADA203812
Entities
People
- Alfred H. Beyer
- Bruce J. Kaplan
- Martin I. Kestenbaum
- Robert D. Kaiser
Organizations
- LMI