A Study of the Utility of a Participative Approach to Employee Attitude Surveys as a Management Tool at the Audie L. Murphy Memorial VA Hospital in San Antonio, Texas

Abstract

Barriers to effective communication are found in every organization. Hospitals are the most complex of modern organizations, within which accurate communication is a herculean challenge. In addition, they are setting for unique problems in communication - those which result from multiple roles and divergent goals in an industry made up of professionals and non-professionals providing individualized services in an environment requiring technological and human considerations. This study examines the non-physician, non-supervisory employees of San Antonio's VA Hospital in an effort to identify groups of employees which may have similar communication needs. A systematic and comprehensive employee attitude survey, it sets forth specific recommendations generated from an analysis in which 840 employees expressed their opinions and attitudes regarding over 100 different aspects of their work environment. Keywords: Health care, Organizational communication, Personnel management, Medical services.

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Document Details

Document Type
Technical Report
Publication Date
May 01, 1979
Accession Number
ADA204118

Entities

People

  • Stuart C. Collyer

Organizations

  • Academy of Health Sciences

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Applied Psychology
  • Education
  • Employment
  • Engineering
  • Health Care
  • Health Services
  • Hospitals
  • Management Personnel
  • Medical Personnel
  • Organizational Structure
  • Personnel Management
  • Physicians
  • Psychology
  • Task Forces
  • Training
  • Universities
  • Warning Systems

Readers

  • Medical or Health Care Field.
  • Organizational Process Management (OPM).
  • Organizational Psychology.