Total Quality Management Master Plan

Abstract

This document describes the concept of Total Quality Management. The Total Quality Management (TQM) concept is: A systematic process for improving products and services; A structured, disciplined approach to identifying and solving problems; A participatory work style, conveyed by management actions and commitment, which harnesses the creativity and ideas of all employees; Long term; Supported by Statistical Process Control; Practiced by each and every employee. Keywords: Management planning and control; Management training.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1989
Accession Number
ADA204468

Entities

Organizations

  • Defense Logistics Agency

Tags

Communities of Interest

  • Biomedical
  • Human Systems

DTIC Thesaurus Topics

  • Artificial Intelligence
  • Business Administration
  • Communication Systems
  • Computers
  • Contract Administration
  • Contractors
  • Contracts
  • Information Systems
  • Management Personnel
  • Management Planning And Control
  • Organizational Structure
  • Personnel Management
  • Procurement
  • Standards
  • Statistical Processes
  • Total Quality Management
  • Training

Readers

  • Organizational Process Management (OPM).