Lessons Learned from the Implementation of Total Quality Management at the Naval Aviation Depot, North Island, California

Abstract

Total Quality Management (TQM) has been presented as a way to improve productivity at Department of Defense installations. There are many obstacles to the successful implementation of TQM in a military organization. This thesis defines TQM. It documents the implementation of TQM at the Naval Aviation Depot, North Island, San Diego, California. It presents the lessons learned during the implementation, recommendations for further implementation and demonstrates than any organization can benefit from TQM philosophies. Keywords: Case studies, Deming's management principles, Statistical process control.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1988
Accession Number
ADA206442

Entities

People

  • Jeffery A. Warmington

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Air Platforms
  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Department Of Defense
  • Employment
  • Engineering
  • Governments
  • Management Personnel
  • Manufacturing
  • Military Organizations
  • Naval Aviation
  • Organizational Structure
  • Personnel Management
  • Procurement
  • Quality Control
  • Schools
  • Statistical Processes
  • Statistics
  • United States

Readers

  • Logistics and Supply Chain Management.
  • Organizational Process Management (OPM).