Naval Outpatient Medical Care and Services: A Comparison of the Perceptions of Satisfaction Held by Sub-Groupings of a Beneficiary Population

Abstract

This study was conducted to determine if there are any differences in the perceptions of Navy medicine held by beneficiaries who use medical treatment facilities (MTF) and those who use civilian sources for outpatient care. A survey was administered to beneficiaries who do not use Navy MTFs to measure their perceptions on service accessibility, location accessibility, humaneness, practitioner availability, physician continuity, and practitioner competence. Beneficiaries who use MTFs exclusively and beneficiaries who use a combination of MTFs and civilian facilities were closely related in their attitudes. Beneficiaries who do not use MTFs gave significantly more unfavorable responses on all indices except practitioner availability and continuity. Keywords: Patient satisfaction; Perception psychology; Medical treatment facilities (MTF); Medical services; Military medicine; Quality assurance.

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Document Details

Document Type
Technical Report
Publication Date
Jul 01, 1985
Accession Number
ADA209641

Entities

People

  • John A. Rooney

Organizations

  • Academy of Health Sciences

Tags

DTIC Thesaurus Topics

  • Delivery Of Health Care
  • Employment
  • Enlisted Personnel
  • Families (Human)
  • Family Size
  • Health Care
  • Health Care Facilities
  • Health Care Management
  • Health Services
  • Hospitals
  • Information Science
  • Medical Personnel
  • Military Medicine
  • Patient Care
  • Statistical Analysis
  • Surveys
  • Therapy

Fields of Study

  • Medicine

Readers

  • Medical or Health Care Field.
  • Organizational Psychology.