The Measurement of Causes of Patient Satisfaction and Dissatisfaction within Clinics at an Army Medical Treatment Facility

Abstract

This study was conducted to determine causes of patient satisfaction and dissatisfaction with services provided within clinics at an Army medical treatment facility. A telephonic survey was used to measure the attitudes of patients towards specific areas of satisfaction or dissatisfaction. The questions on the first questionnaire were fielded as part of a longitudinal study. The results indicated no significant change in the overall satisfaction level with hospital services, but indicated dramatic changes in perceptions on individual clinics. The second questionnaire focused specifically on the Internal Medicine and Gynecology Clinics. The results indicated patients were most satisfied with courtesy, caring, and humaneness in the Internal Medicine Clinic and courtesy, quality of care, and facilities in the Gynecology Clinic. Keywords: Medical services; Attitudes psychology.

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Document Details

Document Type
Technical Report
Publication Date
May 01, 1984
Accession Number
ADA209792

Entities

People

  • Michael T. Anders

Organizations

  • Academy of Health Sciences

Tags

DTIC Thesaurus Topics

  • Computers
  • Delivery Of Health Care
  • Demography
  • Health Care Management
  • Health Services
  • Human Behavior
  • Knowledge Management
  • Medical Personnel
  • Military Medicine
  • Patient Care
  • Personnel Management
  • Psychology
  • Public Health
  • Reliability
  • Social Sciences
  • Surveys
  • Therapy

Fields of Study

  • Psychology

Readers

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