Computer-Based Teleconferencing and Its Impact on Command and Staff Relationships within the United States Army
Abstract
This thesis considers how computer-based teleconferencing, as a new communications technology, is changing the way the United States Army performs its peacetime staffing functions and may be altering traditional command and staff relationships. It describes the Army's use of teleconferencing and attempts to forecast how this technology will shape headquarters' functions (the preparation of staff studies, plans, and policies) in the future. This thesis examines 'white collar' productivity within the Army and attempts to analyze how personnel who use teleconferencing view their work. Concepts explored are: teleconferencing efficiency; teleconferencing and its impact on information access; and teleconferencing and its impact on responsibility, authority, and organizational structure. A survey was conducted on-line within the ARMY:FORUMNET system. Survey respondents represent a cross-section of the Army ranging from general officer to sergeant (N=203 respondents). Results show that computer-based teleconferencing is having a positive effect on staff procedures and command and staff relationships. Users report teleconferencing has increased their overall job effectiveness and has made their jobs easier.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 01, 1989
- Accession Number
- ADA210122
Entities
People
- John N. Lesko Jr.