Total Quality Management Plan: Office of Congressional Affairs

Abstract

This document describes the DLA Office of Congressional Affairs Total Quality Management implementing plan. The plan emphasizes five areas: Customer relations, processes, measurement, awards, and training. The plan also includes specific improvement goals and milestones. Keywords: Continuous process improvement.

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Document Details

Document Type
Technical Report
Publication Date
Jul 01, 1989
Accession Number
ADA212866

Entities

Organizations

  • Defense Logistics Agency

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Abstracts
  • Accuracy
  • Classification
  • Communications Techniques
  • Congress
  • Consistency
  • Electronic Mail
  • Law
  • Measurement
  • Monitoring
  • Personnel Management
  • Philosophy
  • Security
  • Total Quality Management
  • Training

Fields of Study

  • Education

Readers

  • Defense Technology Research and Development.
  • Instructional Design and Training Evaluation.