Total Quality Management Plan: Office of Public Affairs

Abstract

This document describes the Office of Public Affairs TQM implementing plan. It includes a description of three concepts considered vital to TQM as it applies to DLA's Public Affairs program: Our customers are our first concern, precise measureable goals and teamwork. The document includes Public Affairs TQM goals and a methodology for accomplishment. Keywords: TQM publicity; Communication; Continuous process improvement.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jul 01, 1989
Accession Number
ADA212868

Entities

Organizations

  • Defense Logistics Agency

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Abstracts
  • Commerce
  • Communication Systems
  • Communities
  • Contract Administration
  • Crisis Management
  • Governments
  • Management Personnel
  • Military Facilities
  • Military Personnel
  • Newspapers
  • Periodicals
  • Personnel Management
  • Public Relations
  • Teamwork
  • Total Quality Management
  • Training

Readers

  • Government and Public Administration Law.
  • Organizational Process Management (OPM).