The TQM Coordinator as Change Agent in Implementing Total Quality Management

Abstract

The implementation of Total Quality Management involves a major change, a paradigm shift, in management philosophy. Implementing TQM requires the use of a change agent to act as a catalyst to change the organization. Interviews with TQM coordinators, and a survey of 143 organizations were done to examine the role of the TQM coordinator. Research identified criteria for selection, and location in the organizational structure. Use of an external consultant in a tem concept is examined. Resistance to change and overcoming that resistance are explored. Ways to measure success are discussed. Keywords: Theses, Total quality control; Methodology; Surveys. (KR)

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1989
Accession Number
ADA213051

Entities

People

  • Larry W. Johnston

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • Energy and Power Technologies
  • Weapons Technologies

DTIC Thesaurus Topics

  • Air Force
  • Behavioral Sciences
  • Business Administration
  • Databases
  • Department Of Defense
  • Employment
  • Engineering
  • Management Personnel
  • Manufacturing
  • Manufacturing Engineering
  • Organizational Structure
  • Personnel Management
  • Psychology
  • Quality Control
  • Systems Management
  • Teamwork
  • Total Quality Management

Readers

  • Organizational Process Management (OPM).