DCASR (Defense Contract Administration Service Region), Boston Is the Customer's Voice. Total Quality Management

Abstract

This document contains information concerning actions taken in FY 89 to implement Total Quality Management at Defense Contract Administration Services Region, Boston. Results of Quality Improvement efforts are discussed in detail. Management by planning vision elements which drive the DCASR Boston approach to management are customer focus, process focus and measures of vision attainment. Each of the elements is discussed in depth. Keywords: Continuous process improvement; Quality improvement prototype nomination.

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Document Details

Document Type
Technical Report
Publication Date
Oct 01, 1989
Accession Number
ADA213446

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Communities of Interest

  • Weapons Technologies

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  • Abstracts
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  • Total Quality Management
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  • Organizational Process Management (OPM).